How to Troubleshoot Common SSL Connection Errors

If you are receiving an SSL connection error in your browser whether it’s Chrome, Firefox or Edge, follow these solutions to fix this most common error. Most of the times this error is rectified by the website, but in some of the cases, the error could occur due to some misconfiguration on your Windows device.

A feature comes along with the browsers that are designed to check SSL errors by parsing the certificates, which is probably the main reason behind receiving these errors. In this article, we are going to show you the best solutions to resolve these common SSL Connection errors in your browser.

Before you go ahead, we consider that one must be capable of recognizing these common SSL Connection errors in their browsers. Thus, we present you a list of common SSL Connection errors that will help you identify the issue occurred on your device.

Two of the Most Common SSL Connection Errors

• TERR_SSL_WEAK_EPHEMERAL_DH_KEY or The server has a weak ephemeral Diffie-Hellman public key.
• ERR_TOO_MANY_REDIRECTS or This webpage has a redirect loop.

Steps to Fix Common SSL Connection errors

ERR_SSL_WEAK_EPHEMERAL_DH_KEY or The server has a weak ephemeral Diffie-Hellman public key

This error is a server-based issue, which needs to be fixed by the only website owner. ERR_SSL_WEAK_EPHEMERAL_DH_KEY indicates the server that is trying to set up a secure connection but, because of disastrous misconfiguration, the links would not have been able to be secured at all. In easy words, the website is using an expired and outdated SSL security code. To troubleshoot this error, follow the simple steps as mentioned below:

1. First of all, you need to update your server to support ECDHE (Elliptic Curve Diffie-Hellman).
2. After that, you have to turn off DHE (Ephemeral Diffie-Hellman).

Note: In case the ECDHE is not available, try turning all DHE cipher suites and use RSA off.

ERR_TOO_MANY_REDIRECTS or This webpage has a redirect loop

The reason behind receiving this error that the website is attempting to redirect you to the right page, but the site gets stuck in a never-ending redirection loop. When your browser is failed to get anything from the server extensively, it starts showing up this redirect error. However, there are two parts of the reason you receive this error:

• First is on your PC’s side.
• And second is on the server’s side.

1. If you are there as a consumer, the only option you have is to clear cookies of your browser.
2. Rather than clearing all of the cookies, you can choose to delete cookies of a particular website for which you receive this error.
3. If you are a website owner and own a website where this error has occurred, you should then clear the cache/third party cache services of your WordPress website.
4. Then on the server, you will need to reset any third-party proxy services and so on. Here your administrator is going to be able to assist you with it.
5. Also, you need to check with the HTTPS redirect rules on your server in order to find any misconfiguration.

That’s it! Correctly practicing all the process as mentioned above should resolve these issues.

Thank you for reading this article. I hope the information you got here is going to be helpful to you.

Harry Williams is a Microsoft Office expert and has been working in the technical industry since 2002. As a technical expert, Harry Williams has written technical blogs, manuals, white papers, and reviews for many websites such as office.com/setup.

Source: Setup Office